This Privacy Policy discloses the privacy practices for https://www.dylux.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures are in place to prevent the misuse of your information.

Entering the site constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please do not enter the site.

Information Collection, Use, and Sharing

Dylux (“Dylux”, “we”, “us”, or “our”) is committed to the privacy of our customers (“you” and “your”). The Dylux Privacy Policy (the “Policy”) applies to personal information that Dylux collects, whether online, in person, through our call centers, or otherwise. We collect information from you when you place an order, register on the website, enter a contest or sweepstakes, respond to a survey or marketing communication, browse the website, or participate in other website features.

When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information, or other information. However, you may also visit our website anonymously.

How Do We Use Your Information?

If you have opted in to receive our promotional emails, we may send you periodic updates. If you no longer wish to receive promotional emails from us, please unsubscribe by clicking the "unsubscribe" link at the bottom of any of our promotional emails. If you have not opted in to receive promotional emails, you will not receive them.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (name, billing address, shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you. Additionally, you can place orders by telephone by contacting customer service.

Sharing

We share certain information with third parties only as necessary to process your orders. We use an outside shipping company to ship orders (FedEx, UPS, etc.), and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use Personally Identifiable Information (PII) for any secondary purposes beyond fulfilling your orders.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

When we collect sensitive information (such as credit card data), it is encrypted and transmitted to us securely. You can verify this by checking for a lock icon in your web browser or ensuring the URL begins with https at the beginning of the website.

We use encryption to protect sensitive information transmitted online and safeguard your information offline. Only employees who need the information to perform a specific job (such as billing or customer service) have access to Personally Identifiable Information (PII). The Computers and servers where we store Personally Identifiable Information are kept in a secure environment.

We may include links to third-party sites on our website. When you click on those third-party links, you leave the Dylux website, and this Policy does not apply to those sites or any information you provide there.

Surveys & Contests

We may also collect your name, contact information, age, and/or date of birth if you decide to participate in a marketing initiative such as a contest, sweepstakes, or other promotion. In some cases, we may also ask specific questions about your preferences or for feedback on our business, products, services, and programs. We use this information to administer the promotion (including contacting and announcing winners, where applicable), respond to your questions, improve our business, products, services, and programs, and support marketing initiatives based on your preferences. Participation in these surveys or contests is completely voluntary, and you may choose whether to participate and disclose this information. Contact information will be used to notify the winners and award prizes. Survey information will be used to monitor or improve the use and satisfaction of this website. By entering any of our contests, giveaways, or surveys, you will receive our promotional emails. You may, however, opt out of these emails by clicking the "unsubscribe" link at the bottom of any email.

Do We Use Cookies?

Yes. When you visit our website, your web browser sends us certain information depending on the browser you use and your security settings. We may use tracking pixels, web beacons, cookies, and other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date and time stamp, and clickstream data. This information helps us customize your website experience, including content presented on other websites or mobile applications, and make our marketing messages more relevant. It also allows us to provide features such as storing items in your cart between visits. We also use this information for reporting and analysis purposes to provide the best possible customer experience, such as how you shop our website, the performance of our marketing efforts, and your response to those efforts.

To opt out of third-party vendors’ cookies on other websites, visit the Network Advertising Initiative website at http://www.networkadvertising.org/choices.

Consent

Dylux collects, uses, and discloses your Personal Information as outlined in this Policy, with your consent, unless permitted or required otherwise by law—for example, to comply with a court order, collect a debt owed to us, or address an imminent threat to individual’s health, safety, or well-being.

Your consent may be express (e.g., oral, written, or electronic) or reasonably inferred from your actions (e.g., using our websites implies consent to the collection, use & disclosure of your Personal Information as described in this Policy).

In some cases, an authorized representative may provide consent on your behalf. For minors, a parent or legal guardian may consent to the collection, use & disclosure of the minor’s Personal Information.

You may withdraw your consent at any time, subject to legal or contractual restraints. However, your withdrawal of consent might affect your experience and Dylux’s ability to provide products or services to you or quick and accurate service to you either online or through our service agents.

How to Manage Your Marketing Preferences?

If you no longer want Dylux to use your personal information for marketing purposes, including sending you promotional communications, you may contact us (see the 'Contact Us' section below) and request to be removed from our mailing and/or contact lists. We may ask for additional information if needed to verify your identity.

You may also manage your email subscriptions by clicking 'Unsubscribe' to stop receiving future promotional communications. Alternatively, click 'Manage My Email Preferences' at the bottom of any email you receive from us.

Children Under 13:

Dylux does not knowingly collect Personal Information from children under the age of thirteen without the consent of their parent or legal guardian.

Dylux’s websites and social media pages are not directed to users under the age of thirteen. If you believe your child under the age of thirteen may have provided Dylux with Personal Information online, please contact us at support@dylux.com. We will take appropriate steps to address your concern.

Dylux requires the consent of a child’s parent or guardian for a child under the age of 13 to open an account or create profiles related to an App. Parents and guardians understand that the App may collect information about their child, such as usage data. Dylux collects this information solely to provide the App Services.

Dylux does not collect or use this information to market products or services to children, nor will it sell this information. To disable your child’s account, request a copy of the information, or ask a question about the App and your child’s data, parents and guardians should contact Dylux’s Privacy Officer at support@dylux.com.

Access and Correction

Request a Copy:

To request access to or a copy of your Personal Information that we have on file, contact us at support@dylux.com or send a written request to:
14761 Franklin Ave, Ste C
Tustin, CA 92780
Attention: Chief Privacy Officer

We may deny access if you are unable to verify that you are the subject of the request, or if providing the information would threaten someone’s life or security, reveal third-party Personal Information, breach confidentiality, violate attorney-client privilege, disrupt a formal dispute resolution, or impede a law enforcement investigation.

Accuracy

We strive to ensure that your Personal Information is accurate, complete, and up to date for the purposes for which it is used or shared.

If you would like to request a correction to your Personal Information on file, you may contact us at support@dylux.com or send a written request to:
14761 Franklin Ave, Ste C
Tustin, CA 92780
Attention: Chief Privacy Officer

How We Protect Your Information?

We will generally retain your Personal Information for a reasonable period to fulfill our needs as described in this policy and, where applicable, the needs of the parties to whom we disclose it.

Your Personal Information will be stored on our servers or those of our service providers and accessed only by authorized employees, service providers, and representatives.

We maintain reasonable and systematic controls, schedules, and practices for retaining and destroying Personal Information.

Internal Protections: 

Dylux protects Personal Information through security safeguards tailored to the sensitivity of the information. We have established policies and practices to guard against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. While we take significant measures to protect your information, we cannot guarantee that your Personal Information will always remain secure. Factors beyond Dylux’s control may lead to loss, theft, or unauthorized access, use, or disclosure of your Personal Information. As a result, we disclaim any warranties or representations regarding the non-disclosure of your Personal Information. To ensure compliance with these policies, Dylux has appointed a Chief Privacy Officer. For any questions, concerns, or complaints, you may contact the Chief Privacy Officer at the address provided below.

External Protections:

To protect information disclosed to service providers, Dylux uses contractual or other means to ensure a similar level of protection, requiring service providers to treat the information confidentially, implement appropriate security measures, and use and disclose the information solely to provide the applicable services.

Responsibility

Dylux’s Chief Privacy Officer is responsible and accountable for Dylux’s compliance with this Policy and will handle all inquiries and complaints.

Contact Us: If you have any questions, you may contact us at:

Phone: 1-877-988-6677 (North American Toll-Free)

Email: support@dylux.com

Subject to Change

This Policy may be updated, supplemented, or modified at any time. We encourage you to check this site regularly to stay informed of any changes. If material changes are made, we will notify you by posting a prominent notice on our website at www.dylux.com/privacy-policy.

California Customers:

Under California Civil Code Section 1798.83, California residents have the right to request information about whether a business has disclosed their Personal Information to third parties for direct marketing purposes. Residents may request details about any such disclosures made in the prior calendar year.

To submit a request, please contact us at the address provided above. Your request must include sufficient details, such as your full name, email address, and postal address. We will endeavor to provide the requested information within thirty (30) days of receipt.

We reserve the right not to respond to requests sent more than once in a calendar year or submitted to an address other than the one specified in this policy. As stated in this Privacy Policy, we do not sell your Personal Information.

If you believe we are not complying with this Privacy Policy, please contact us immediately at 1-877-988-6677 or email us at support@dylux.com.